KYC & AML Policy
Prior to any Beacon Kapitholm account being able to receive funds or process withdrawal requests, it must undergo verification. This section outlines our verification procedures, acceptable forms of identification, expected timelines and your responsibilities.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
At Beacon Kapitholm, our KYC process involves obtaining and validating essential information about you: your complete legal name, date of birth, country where you reside, communication information and your chosen funding source. We cross-reference the information provided during registration against the documentation you submit.
What we do not do
We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.
What "anti-money laundering" means
Anti-money laundering (AML) refers to the framework of safeguards that financial institutions implement to protect against criminal money flows, funding of unlawful operations and obscuring of fund origins.
AML safeguards extend beyond simple identity verification. They encompass risk assessment of newly created accounts, screening for sanctions violations and individuals with political exposure, monitoring for irregular transaction patterns, documentation requirements, internal reporting of questionable transactions and, where law mandates it, notification to relevant authorities.
When AML regulations conflict with client requests, AML regulations supersede them. This may result in processing delays, requests for further documentation or account limitations pending resolution.
Why verification is required
- 01
Legal obligation
Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.
- 02
Protecting your money
Account verification establishes a clear connection between the account and its rightful owner. This significantly reduces the risk of unauthorized access and guarantees that refunds are transferred exclusively to payment methods confirmed as yours.
- 03
Keeping the platform clean
Compliance screening prevents sanctioned entities and opaque corporate structures from operating on the platform, thereby safeguarding all other users.
- 04
Faster payouts later
An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.
Which documents are accepted
We may request up to three types of documents. Documents should be full-color images or PDF files, completely visible, unmodified, with all borders and writing clearly readable.
1. Identity document
A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.
2. Proof of address
A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.
3. Proof of payment method
Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.
Formats and file size
Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.
The verification steps
- 01
Register
Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.
- 02
Confirm contact details
Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.
- 03
Upload your identity document
Submit pages containing your photo and personal information. Certain screenings may include a quick identity confirmation or selfie verification to validate document ownership.
- 04
Upload proof of address
Upload a recent qualifying document in your name at the address on file.
- 05
Confirm the payment method
Submit documentation confirming the payment method you will employ for deposits and receipt of refunds.
- 06
Screening and review
Our verification personnel review the submission, execute required compliance checks and screening processes, and either greenlight the account or request modifications.
- 07
Confirmation
You will be notified when your account status is updated. Your account's verification section always displays the current status.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Processing duration fluctuates based on application volume, document quality and whether additional compliance verification is initiated. Your account shows the applicable review period and current status for each submission - use this displayed timeframe as your reference, disregarding timelines mentioned elsewhere.
- Clear, complete, unedited uploads are reviewed fastest.
- Requests submitted outside business hours are queued for the next working day.
- Enhanced review, where required, adds time and is communicated to you.
Why a check can be rejected
Document rejection typically reflects an issue with the file rather than a personal matter. Most often, resubmitting the document results in account approval on the subsequent review.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Re-shoot in daylight, flat on a dark surface, all four corners visible. |
| Document expired | Upload a currently valid document. |
| Name or date of birth does not match the account | Update your registered information or furnish proof of an official name change. |
| Proof of address too old or not in your name | Present a current document officially delivered to your registered location. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| Document that has been modified, trimmed to conceal information or captured as a digital screenshot. | Submit an unmodified original image or PDF. |
| Residence in an excluded jurisdiction | The account cannot be established; consult our licensing details for further context. |
Should a determination be unclear, reach out to our support team requesting clarification. We will provide information where regulations allow.
Ongoing transaction monitoring
Verification is not a one-time event. Accounts and transactions are monitored for as long as the relationship lasts.
What is monitored
Funding and withdrawal patterns, changes of payment instrument, changes of country or contact details, activity that does not match the profile you gave at sign-up, and any activity flagged by our screening tools.
What can happen as a result
- A request for refreshed documents or an explanation of the source of funds.
- A temporary hold on a specific transaction while it is reviewed.
- Adjustment of the limits published in your account.
- Restriction or closure of the account where the law requires it.
Records
Personal identification details and financial activity records are stored for the legally mandated retention period following the end of our relationship and managed according to our Privacy Policy. Legislation may prohibit disclosure to clients regarding submitted reports in specific situations.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Use only your own funds and your own payment instruments - never someone else's.
- Keep one account only, and keep your credentials private.
- Respond to document requests within the timeframe stated in the request.
- Tell us promptly if you change country of residence, legal name or payment method.
- Report any suspected unauthorised access to your account immediately.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Where to ask questions
If anything on this page is unclear, or you want to know the exact status of your own verification, ask us before uploading again.
Who reviews my documents?
A qualified compliance officer. Storage occurs on secure platforms with restricted permissions, available solely to personnel requiring access for verification.
Can I start before I am verified?
You can register and explore the account, but funding, trading and withdrawals depend on the verification status published in your account.
Do I have to verify again later?
Possibly. Credentials have validity periods, residences are subject to change and routine revalidation represents standard AML practice. We will notify you should revalidation be necessary.
How do I contact the compliance team?
Use the contact route on our contact page and mention "KYC" or "verification" in your message, together with the email address on your account. Please do not send document images by unsecured channels - upload them in the account area instead.
Get verified once, cleanly
Ninety per cent of delays come from three things: a blurred photo, an out-of-date address document, and a payment method in someone else's name. Fix those and most checks pass first time.
Need help with a document?
Our assistance team can specify exactly which submission was rejected and the specific reason.
- Review your account's verification section before proceeding.
- Then contact support with your registered email address.